Interesting anecdote from the design of everyday things. Shows how good intentions and lead to unintended consequences. Sometimes, we want processes to be seamless, and other times, to be have certain level of obstacles so it doesn’t become auto-pilot. When it becomes too much of a pain though, then unintended consequences such as keeping passwords in an unsafe place happens.
Daily Tao – The Design of Everyday Things: Revised and Expanded Edition – 3
